Crossroads Air Conditioning & Heating Inc., LLC
P.O. Box 332, Tomball, TX 77377-0332
Effective Date: 01/01/2026
Crossroads Air Conditioning & Heating Inc. ("we," "our," or "us") is an HVAC company serving the Waller County area. This Privacy Policy explains how we collect, use, and protect your personal information when you visit crossroadsair.com or communicate with us.
We may collect the following types of information:
Contact information: Name, phone number, email address, and service address
Service information: Details about your HVAC system, service requests, and appointment history
Communications: Messages, inquiries, and survey responses you send us
Website usage data: IP address, browser type, pages visited, and referring URLs via standard web analytics
We use the information we collect to:
Schedule and confirm service appointments
Send appointment reminders and job confirmations
Deliver invoices and process payments
Respond to your inquiries and direct communications
Send promotional offers and seasonal service reminders
Follow up with service satisfaction surveys
Improve our website and services
By providing your phone number and opting in, you consent to receive text messages from Crossroads Air Conditioning & Heating Inc.. These messages may include:
Appointment reminders and confirmations
Technician dispatch notifications
Invoice delivery and payment links
Promotional offers and seasonal specials
Customer satisfaction surveys
Responses to your direct inquiries
Message and data rates may apply. Message frequency varies based on your service activity and preferences. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. See Section 6 for full opt-out details.
We do not sell or share your phone number or SMS consent with third parties for their own marketing purposes.
We do not sell your personal information. We may share it only in the following circumstances:
Service providers: Third-party tools we use to operate our business (scheduling software, payment processors, CRM platforms) under contractual data protection obligations
Legal requirements: When required by law, court order, or to protect our rights and safety
Business transfer: In the event of a merger, acquisition, or sale of assets
SMS: Reply STOP to any text message to unsubscribe from all SMS communications. You will receive one confirmation message and no further texts.
Email: Follow the unsubscribe link in any marketing email or contact us directly.
Data requests: To request access to, correction of, or deletion of your personal data, contact us at the information below.
We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Service records may be retained for up to seven years.
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure.
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance.
If you have questions about this Privacy Policy, contact us:
Crossroads Air Conditioning & Heating Inc., LLC
P.O. Box 332, Tomball, TX 77377-0332
Phone: (713) 539-0543
Email: [email protected]